If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q: “When will my order be shipped?”
Orders are shipped within 24‑48 hours.
Q: “What payment methods do you accept? ”
Please note your order will be processed once your bank transfer has been confirmed.
Q: “How much is the shipping fee?”
Shipping
Within Australia
- Extra Small / Up to 250g: $10.20
- Small / Up to 500g: $11.70
Free shipping for orders over $50.
Q: “Which courier service do you use for delivery?”
Post Office
Q: “What should I do if I receive a defective item?”
Return & Exchange Policy
Please contact us first to discuss possible solutions. No returns or exchanges will be accepted for non‑major quality‑related issues. Change of mind or personal dislike does not qualify for returns.